Design Thinking Cycles
Kumar's DT model, as presented by Sato - CHIFOO, 9/13 |
Sato DT Model, as presented by Sato - CHIFOO, 9/13 |
Presumptive Design Approach to DT Cycle Based on Sato Model |
Design Thinking Cycles
Kumar's DT model, as presented by Sato - CHIFOO, 9/13 |
Sato DT Model, as presented by Sato - CHIFOO, 9/13 |
Presumptive Design Approach to DT Cycle Based on Sato Model |
Posted by Elroy at 10:41 AM 0 comments
Labels: Design Thinking, Presumptive Design
I asked an innocent question the other day in various fora (AnthroDesign and IxDA) in which I participate:
Could someone give me the "canonical" definition of "User Experience" and perhaps a definition of "experience?"
I got a wonderful set of responses in return that surprised me. That I learned something new along the way was even more delightful.
Posted by Elroy at 8:59 PM 0 comments
Labels: design, user experience
Our yoga group meets at lunchtime in the company's health center. Today, it was an absolutely gorgeous late Spring day - 80 degrees, clear skies. As I was leaving the changing room, I saw the group returning to the yoga room from the grassy area.
"Aren't we practicing outside?" I asked, a little confused - I had just seen them going out to setup not a few minutes before.
"Too sunny," one of them offered without irony.
Posted by Elroy at 9:44 PM 0 comments
Labels: ~short
Tripped across a new use of the termed "jammed" today. New for me at least. In a recent article in the NY Times A High-End Remote for a High-Tech Life journalist Anne Eisenberg describes Logitech's recent offering in the market of universal remotes. As part of her review, she mentions ways in which she needed to get help while setting the thing up.
At one point, she writes: "Some of the fixes were minor: for instance, when the remote jammed, I took out the battery and popped it back in."
Posted by Elroy at 12:36 PM 0 comments
Labels: digital devices, help, user experience
It's not news that "high technology" requires extraordinary pain thresholds. Only the intrepid, the very young, masochists or folks with profound memory loss would choose to continue purchasing new products and services dependent on high technology solutions.
Cell phones are an easy target, and their horrific "user experience" is nothing new. That the problems I'm describing are mundane only underscores the pitiful state we're in.
Posted by Elroy at 2:21 PM 0 comments
Labels: cell phone, customer service, user experience